Frequently Asked Questions

General security FAQs

  • Is your site secure?

Yes, our site is secure and encrypted using secure socket layer (SSL) technology. Our servers are PCI-DSS compliant, which means we comply with the strict standards for our server set up and infrastructure. 

  • What payment methods do you accept?

We accept American Express cards, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay and Visa cards.

Shipping and Orders

  • What are your shipping options?

We provide shipping and pick up options. In the pick-up option, you can place an order on the website and pick up items from our store.

  • When will I receive my order?

We usually ship orders within 5 business days. You can track the order online after receiving the email to know the expected arrival date.

  • How can I track my order?

When the order is shipped from our facility, you will receive a shipment confirmation email as well as a delivery tracking number. Please check your email to know the latest updates. For any reasons, if you are unable to track the order, feel free to contact our team at the earliest.

  • What if I have entered a wrong shipping address?

You can contact us by filling out the form if the order has already been processed.

  • Can I request redirecting the order to a new address if it has already been shipped?

No, you cannot request this redirection of the order because we always ship to the shipping address.

  • Can I request shipping to a FPO/APO address?

Yes, you can request shipping to a FPO/APO addresses as well as PO Box.


  • Do I need any special tools to assemble Rakabot shoe racks?

No, you do not need special tools to assemble a shoe rack. All you need is a square screwdriver or a square drill head. You will receive screws required for assembling with the product itself.

  • Where can I install Rakabot shoe racks and benches?

You can install Rakabot shoe racks and benches on flat surfaces.

Returns and Cancellations

  • What is the return policy?
We offer 7-day return policy for all our products. Returns will be accepted only for the following reasons. 
    • Product with manufacturing defect
    • Incomplete product
    • Incorrect product
The time frame for the product return will start from the date of delivery. 
  • How can I return my product? 

You can raise the request for product return through your registered account. If you do not have a registered account, then feel free to contact our customer support team. 

  • Can I return my product if I start disliking it?

No, we cannot accept the return except for the aforementioned reasons. It is always recommended to check the product specifications and properties online before placing the order. If you still need a clarity, you can request our customer support team to share images of the product.

  • Can I make changes to an order I already place?

Yes, you can make changes to an order that is already placed. Please take a note that any change will be accepted only before we go into production. If the order is custom made then we cannot accept changes.

  • I ordered a wrong item. How can I stop the order?

You can get in touch with our customer support team within 2 hours of ordering to stop the order. 

  • What things are needed to request product returns?

We request our customers to keep the product in its original packaging to be considered for returns. Ensure to retain all product labels. We would want you to share a product image before requesting the product return.

  • What qualifies as damaged/ defective/ wrong products?

The products with manufacturing defects qualifies as a damaged and defective product. If you find the product damaged, you can email us with the product photo and explaining how the item is damaged. For us, a wrong product may mean a product, which you have mistakenly ordered.

  • Can I request a refund from you if I have purchased a product from a retailer?

No, you have to directly request a product refund from the retailer. The refund will be issued following their in-store policies.