Shipping policies

Here are our shipping policies. By creating your order, you accept these policies. For information about our refund policies, please consult the specific page.

Pick up at our offices? (Our Address)

If you want to buy on our website, but pick up your items at our office use store pick up option at checkout.

Delivery delays

Our goal is always to ship your orders as quickly as possible. Orders are generally dispatched within 5 working days.

Transit time
Canada Standard delivery: 3 to 9 working days.
USA Standard delivery : 4 to 8 working days.
CANPAR, Purolator, UPS Standard, FedEx Ground, UPS Express deliveries, :1 to 2 days .

When placing your order, you will receive a confirmation email. A member of our team will prepare your order as soon as possible. Upon shipment, you will receive a shipment confirmation email and a delivery tracking number.

Please allow additional lead times for international orders and custom orders. All orders are shipped from our offices, located in the greater Montreal area, Canada.

Delivery fees

We know we are all used to have the shipping fees included in the product price. As we ship all across America, it is hard to assume a unique price for every customer depending on where they live. We work with a broker company that insure you always have the best shipping price and Rakabot do not make any profit on your shipping costs. Thanks for your understanding.

Delivery Information

In the event that you have additional information to communicate to us concerning the delivery (door/apartment number, move or error), we invite you to write it to us in the comments box when placing the order. Otherwise, it is possible to write to us by filling out the form if the order has already been processed.

A damaged item?

For a damaged item, please send us an email including a photo and explaining how the item is damaged. A member of our team will be happy to contact you to correct the situation.

Product purchased from a retailer

All refund requests for product purchased from a retailer must be processed directly with the retailer following their in-store policies. For a list of our retailers, click here.

Other questions?

Do not hesitate to consult our Frequently Asked Questions.