Return and Refund Policy

Here are our Return policies. By creating your order, you accept these policies. 

To have information about our Shipping policies, please refer to the specific page.

Product purchased from a retailer

All refund requests for product purchased from a retailer must be processed directly with the retailer following their in-store policies. For a list of our retailers, click here.

Satisfaction Guarantee

We can refund you within 7 days from the date of shipment of the product.

Please contact us at if you wish to initiate a return.

Return shipping costs are the responsibility of the customer. Only the cost of the returned product from the original invoice will be refunded. The refund is made from the payment method used during your purchase.

Items must be returned in their original condition (in Quebec) and show no signs of use.


However, certain exceptions apply to our shipping and returns policy.

For example;

  • Sale items cannot be exchanged or returned,
  • Items must be returned with their label and in their original packaging,
  • Returned items must not show any signs of use.

Other questions?

Do not hesitate to consult our Frequently Asked Questions.

We will process the refund upon receiving proof of shipment, and you do not have to wait for us to receive the item.

Return address:

Rakabot Inc

Street address : 6260 Rue Marivaux, Montréal, Québec, H1P 3K3, Canada.

Send us an email at

Opening Hours:
Mon-Fri : 9 am - 5 pm